All orders are shipped via USPS. Orders are processed (made and packaged) within 5-7 business days and then shipped out. Most Core Collection pieces are made to order. I am the only person making and shipping your orders and strive to provide quality and care with every piece I make, which takes time. Please make sure your address is correct before placing an order! I am not responsible for lost packages due to incorrect addresses.

Damaged Item or Lost Package

Once I drop a package off at USPS, it is out of my control. You will be able to track your order through the email shipping notification. Sometimes USPS marks a package as delivered early; please give them grace and see if it shows up the next day. If your order appears lost in the USPS system, it is best to contact USPS about it. I can only provide you with the same tracking information that you can also see by tracking your order. If your package is lost and can't be recovered, contact me and I can file a lost package search with USPS. If your item arrives damaged, contact me as soon as possible.

International Shipping and Customs

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. I can not give a date on when an international order may arrive. They can take anywhere from 1 week to a month or more. Please keep this in mind if you are ordering a gift or an item you need by a certain time.